gtv99 Privacy Policy
Your privacy matters to us. This policy explains what data gtv99 collects, why we collect it, and how we keep it safe. Please read it carefully before using our platform.
Introduction
This Privacy Policy explains how gtv99 handles personal data collected through its platform.
This Privacy Policy ("Policy") describes how gtv99 ("gtv99", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who access or use the gtv99 platform at gtv99.club. By registering an account, making a deposit, or otherwise using any feature of the platform, you confirm that you have read and understood this Policy and consent to the collection and use of your information as described herein.
gtv99 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data we genuinely need to provide our services, verify player identity, process transactions, and meet our compliance obligations. We do not sell your personal information to third parties, and we do not use your data for any purpose beyond those described in this Policy.
This Policy applies to all data collected through the gtv99 website, mobile web interface, live chat support system, and any other communication channel operated by gtv99. It does not apply to third-party websites, apps, or services that may be linked from the platform — those are governed by their own privacy policies.
If you have any questions about this Privacy Policy or the way your data is handled, you can contact the gtv99 support team at any time via live chat or by emailing [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
Our Privacy Commitments at a Glance
A summary of how gtv99 treats your personal information.
All data transmitted between your device and gtv99 is encrypted using industry-standard SSL technology.
gtv99 does not sell, rent, or trade your personal information to any third party for marketing purposes.
You have the right to request a copy of the personal data gtv99 holds about you at any time.
You may request deletion of your personal data, subject to our legal retention obligations and active account requirements.
Personal data is stored on secured servers with access restricted to authorised personnel only.
Privacy questions answered by our support team via live chat or email — no automated responses.
Information We Collect
The categories of personal data gtv99 may collect from players and visitors.
gtv99 collects personal data through several means: information you provide directly during registration and account management, data generated automatically through your use of the platform, and information received from payment service providers during transaction processing. The specific categories of data we collect are described below.
When you register an account on gtv99, we collect your full name, date of birth, mobile phone number, and the username you choose for your account. This information is used to create and manage your account, verify that you meet the 21+ age requirement, and enable us to contact you about account-related matters. You may be asked to provide a copy of a government-issued identity document as part of our Know Your Customer (KYC) verification process.
When you make a deposit or request a withdrawal, gtv99 receives transaction data from your mobile financial service provider. This includes the mobile wallet number used, transaction reference numbers, and the amount and timestamp of each transaction. gtv99 does not store full mobile banking credentials or PIN numbers. All financial data is used solely for the purpose of processing your transactions and maintaining an accurate record of your account balance and transaction history.
gtv99 collects data about how you use the platform, including the games you play, the bets you place, the outcomes of those bets, session durations, and the features you interact with. This data is used to maintain accurate account records, identify problem gambling indicators in support of our responsible gaming commitments, improve the platform experience, and detect suspicious activity. Gameplay data is retained as part of your account history and is used in the event of any dispute regarding the outcome of a game or bet.
When you access the gtv99 platform, our systems automatically collect certain technical information about your device and connection. This includes your IP address, device type (e.g. Android or iOS), browser type and version, operating system, and general location data derived from your IP address. This technical data is used for platform security, fraud prevention, and to ensure the platform is displayed correctly on your device. gtv99 does not use IP-derived location data to build marketing profiles.
gtv99 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from an underage user, that data will be deleted promptly and the associated account will be closed in accordance with our Terms & Conditions.
How We Use Your Information
The specific purposes for which gtv99 processes your personal data.
gtv99 processes your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes, and we do not process more data than is necessary to fulfil each purpose.
- Account creation and management — to register your account, verify your identity (including age verification), manage your preferences, and maintain your account in good standing.
- Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to maintain accurate transaction records; and to investigate and resolve payment disputes.
- Platform security and fraud prevention — to monitor account activity for signs of fraud, collusion, money laundering, or unauthorised access; to enforce our Terms & Conditions; and to take appropriate action when violations are detected.
- Responsible gaming — to identify behavioural indicators that may suggest a player is experiencing problem gambling; to apply player-requested restrictions (deposit limits, time-outs, self-exclusion); and to provide targeted responsible gaming support where appropriate.
- Customer support — to respond to your enquiries, complaints, and requests submitted via live chat or email; to investigate account-related issues; and to communicate with you about your account.
- Platform improvement — to analyse aggregated, anonymised usage patterns to understand how players interact with the platform, identify areas for improvement, and develop new features. Individual player data is not used in isolation for this purpose.
gtv99 does not use your personal data to send unsolicited marketing communications. If you receive a promotional notification from gtv99 (for example, a bonus offer sent to your registered mobile number), it is because you have an active account on the platform and the notification is directly related to your account activity or eligibility for a specific offer. You may opt out of promotional communications at any time by contacting the support team.
Sharing Your Information
The limited circumstances in which gtv99 may disclose your personal data to third parties.
gtv99 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in each case.
gtv99 works with a small number of carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe), and platform infrastructure providers. Each service provider is contractually required to handle your data only for the purpose of providing their service to gtv99, to maintain appropriate security standards, and not to use your data for their own purposes.
gtv99 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where such disclosure is required by law, court order, or other legal process. We may also disclose data where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or protect the rights and property of gtv99. Where legally permitted, we will attempt to notify you before disclosing your data in response to a legal request.
In the event of a merger, acquisition, restructuring, or sale of all or part of gtv99's business, player data may be transferred to the acquiring entity as part of the transaction. In such circumstances, we will notify affected players in advance and ensure that the acquiring entity is bound by privacy commitments at least as protective as those in this Policy.
gtv99 does not share your personal data with advertisers, data brokers, social media platforms, or any other entity for commercial purposes unrelated to the operation of the gtv99 platform. No third party receives your data for the purpose of sending you advertising or marketing materials unless you have explicitly requested such communications.
Cookies and Tracking Technologies
How gtv99 uses cookies and similar technologies on its platform.
gtv99 uses cookies and similar session-tracking technologies to operate the platform effectively and provide a consistent user experience. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain your financial information, password, or any sensitive personal data. They are used to remember your session state (keeping you logged in while you navigate between pages), store your language and display preferences, and monitor platform performance. The following categories of cookies are used:
- Essential cookies — these are necessary for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and cookies that remember your language preference. Without these cookies, the platform cannot operate correctly.
- Analytics cookies — these cookies collect anonymised data about how players use the platform, such as which pages are visited most often and where players exit. This information is used exclusively to improve platform performance and content. No personally identifiable information is contained in analytics cookies.
- Functionality cookies — these remember your preferences and settings (such as your chosen language, display theme, and previously entered username) to provide a more personalised experience on subsequent visits. These cookies are not essential but improve your experience on the platform.
You can control or delete cookies through your browser settings at any time. Deleting essential cookies will require you to log in again and may affect the functionality of the platform. Blocking all cookies may prevent certain features from working correctly. gtv99 does not use third-party advertising cookies or cross-site tracking pixels.
Data Security
The technical and organisational measures gtv99 uses to protect your personal data.
gtv99 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, server-side encryption for sensitive data at rest, access controls that restrict personal data to authorised personnel on a need-to-know basis, regular security assessments of platform infrastructure, and staff training on data protection responsibilities.
No data transmission over the internet or mobile network can be guaranteed to be completely secure. While gtv99 takes all reasonable steps to protect your personal data, we cannot guarantee the absolute security of data transmitted to or from the platform. In the event of a data breach that poses a risk to your rights and freedoms, gtv99 will notify affected players as promptly as practicable.
You also play an important role in keeping your account secure. You must not share your password with anyone, you should use a strong and unique password for your gtv99 account, and you should log out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please contact the gtv99 support team immediately.
Data Retention
How long gtv99 keeps your personal data after you stop using the platform.
gtv99 retains personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and compliance obligations. For most categories of data, the standard retention period following account closure is five years, after which data is securely deleted or anonymised. Transaction records and identity verification documents may be retained for longer periods where required by applicable anti-money laundering regulations.
If you request the deletion of your account and personal data, gtv99 will action that request within 30 days, subject to any overriding legal retention obligations. Data that is required to be retained for legal or compliance reasons will be held securely and isolated from active processing systems until the applicable retention period expires, at which point it will be deleted.
Your Rights Over Your Personal Data
The data rights available to gtv99 players and how to exercise them.
As a user of the gtv99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the gtv99 support team via live chat or by emailing [email protected]. We will respond to all rights requests within 30 days.
- Right of access — you have the right to request a copy of the personal data that gtv99 holds about you, along with information about how that data is being used and with whom it has been shared.
- Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly within your account settings.
- Right to erasure — subject to our legal retention obligations, you have the right to request the deletion of your personal data. Requests will be processed within 30 days. Note that data required for legal compliance cannot be deleted before the applicable retention period expires.
- Right to restrict processing — in certain circumstances, you have the right to ask gtv99 to restrict the processing of your personal data. For example, where you dispute the accuracy of data we hold, we will restrict its use while the accuracy is being verified.
- Right to data portability — you have the right to receive a copy of the personal data you have provided to gtv99 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.
To exercise any of the rights listed above, please contact the gtv99 support team via live chat or email. We may need to verify your identity before processing a rights request to ensure that we do not disclose your data to an unauthorised person. Identity verification for rights requests is handled through your registered mobile number.
Children's Privacy
gtv99's strict policy on the collection of data from persons under the age of 21.
gtv99 is an adult gambling platform. Access to all services is strictly restricted to persons aged 21 and above. gtv99 does not knowingly collect, process, or store any personal data from persons under the age of 21. If we discover that we have inadvertently collected data from an underage user, we will promptly delete that data and close the associated account. Parents and guardians who believe that a minor may have provided personal data to gtv99 should contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
Third-Party Links
How this Privacy Policy applies to links from the gtv99 platform to external sites.
The gtv99 platform may display the names or logos of third-party providers such as game software studios and payment partners. Some of these providers operate their own websites and privacy practices. This Privacy Policy applies only to data collected and processed by gtv99 directly through the gtv99 platform. gtv99 is not responsible for the privacy practices of any third-party provider, and players should review the privacy policies of any external service they use in connection with their gtv99 activity.
Changes to This Privacy Policy
How gtv99 notifies players when this Privacy Policy is updated.
gtv99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features and services offered on the platform. When material changes are made, we will post a notice on the platform and, where practicable, notify registered players via their registered mobile number. The updated Policy will take effect immediately upon publication unless a later effective date is specified.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the gtv99 platform after any update to this Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team.
Contact Us
For any privacy-related questions or to exercise your data rights, please reach out to the gtv99 support team.
For written privacy enquiries, data access requests, or deletion requests, please contact us at: [email protected]
The gtv99 live chat support team is available 24 hours a day, 7 days a week, and can assist with privacy enquiries, data rights requests, and any questions about how your personal information is handled on the platform.
Now that you understand how gtv99 protects your data, explore our full range of games and sports betting. Have more questions? Our FAQ page has you covered.
Explore gtv99 Casino View FAQ